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Common Questions About Customer Support
Find answers to your inquiries about our customer support services and how to get in touch with us.
How can I contact Fairshot Financial's customer support?
You can reach our customer support team via email at [email protected] or call us at 1-800-555-0199. We’re available Monday through Friday, 9 AM to 5 PM.
What information should I have ready when contacting support?
Please have your policy number, personal identification, and a detailed description of your issue ready to ensure quick assistance.
Can I update my contact information through customer support?
Yes, our support team can assist you with updating your contact information. Please verify your identity when making changes.
What is the response time for email inquiries?
We aim to respond to all email inquiries within 24 hours during business days. For urgent issues, please call us directly.
Is there a live chat option available?
Currently, we do not offer live chat support. However, you can reach us via phone or email for prompt assistance.
How do I provide feedback about my support experience?
We value your feedback. Please email us at [email protected] with your comments and suggestions.